Interview with IQ Option account manager Anastasia Potemkina

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Interview with IQ Option account manager Anastasia Potemkina

Because our previous Facebook interview was positively received, I have decided to visit people at IQ Option to ask them a few questions, and to share with you my experience. I meet with Anastasia, a university graduate studying Chinese and English. Besides languages, her other hobbies include yoga, swimming, and martial arts! I met her in a nicely decorated IQ Option office with country flags spread all over the open space. I saw national flags of Turkey, Sweden, Portugal, England, symbolizing some of the languages supported by IQ Option specialists. We both are sitting down beginning our conversation:

  • Could you, please, briefly explain how to trade on your platform?

Anastasia: As to the beginners, I think you should first decide on your trading style: Do you want to achieve your results quickly or are you more of a strategist? In the former case try out binary and digital options. However, if “patience” is one of your qualities you can try Forex, cryptocurrencies or CFD with IQ Option. The rest is not difficult to guess. After choosing an asset you will make an assumption of in which direction the chart is going to move based on technical and/or fundamental analysis . Then you press PUT or CALL (BUY or SELL) and check whether you were correct. As an aid in the early stages, you can use our great video tutorials available at our website and a superb blog updated every week.

  • What are the factors influencing trading?

Anastasia: Obviously, it is the global economic situation that influences the markets. Listening to the latest news each day, we are getting a picture of what’s going on in the world. What about China and the USA? Did they strike a new deal? Tsunami in Japan? Did Putin take a firm stand at a global summit? These are the news headlines that affect the behaviour of the assets. Not everything relates to politics, news about multinational corporations are relevant, as well. Those of you who don’t feel like watching CNN in the morning can use our own news coverage. Simply look up into our economic calendar.

  • Is IQ graph manipulated in some way? From time to time, I hear from the traders that they find it somewhat strange.

Anastasia: No, it’s not. Honestly. if it was we would not have become such a popular broker. If you don’t believe all what I am saying, please, check for yourself. All our historical data is stored in the historical quotes section. By simply dragging and hovering the cursor of your mouse to the right you can “rewind” the chart and see what happened, let’s say, two years ago. You will also see that the chart is using a (ASK+BID)/2 formula. (We have informed you of this method in this article)

  • Sometimes people ask me whether my practice (demo) account is free and how long I can use it. Are the two graphs – on the demo account and on a real account – identical?

Anastasia: The account is absolutely free. You can use it for as long as you wish to. There are no limits there. You are welcome to use it to identify your trading style resulting in a trading pattern that will meet your needs. The virtual default balance amounts to USD 10 000 (or equivalent in your local currency), and you can top it up (also, for free) by additional USD 10 000. If you require a specific amount (for instance reflecting your “lucky number” i.e. 148), you can ask our support team to do it for you. As I mentioned before, the graph on our platform is the same, genuine and free from any manipulation or tampering. If this ever happened we would lose our license.

  • You have already mentioned new products. As far as I know, until recently binary options had been the only product offered by IQ Option. Can you please name all of the trading instruments IQ Option has now?

Anastasia: Surely, I can. What we did first was binary options, a fascinating trading instrument allowing you to trade without buying a stock. Let´s say you expect that a particular asset is going to plummet within the next two minutes. If you had shares of this asset you would sell them to earn plenty of money. However, you do not have the shares. Binary options let you make this trade in the form of a contract to receive a fixed amount of money (displayed in per cent at the website of IQ Option). All what you have to do is to choose an asset and the size of your investment. Next, you must choose the direction in which you believe the price will move based on the charts and technical indicators you normally use in trading. Then you select an expiration period and – go ahead. If your estimate is wrong you will lose all the investment. If you are right you will get a fixed profit (More about binary options).

Digital options vs. binary options – it’s like two cousins. What you have to do in this case is to choose an asset and the direction in which you believe the asset evolve. Don’t forget that in this case each deal is limited by 5 minutes; you cannot choose the expiry time as you wish. The tricky part is that you must choose a strike price (the assets is going to reach) in your mind. So, let’s say you estimate that the price is likely to rise. Well, but how much? The strike price will answer this question. The bigger the distance from the current price, the bigger your potential gain (IQ Option offers the maximum of 900% per investment). The bigger the risk the bigger the reward, and vice versa.

Because we didn’t want to fall behind in cryptocurrency trading, we added this trading instrument to our portfolio. The underlying idea is similar – to predict the price movement of a cryptocurrency, however, here you will not see any expiration time. It is you who opens and closes the deal using data from your chart to make a decision. Please, remember that unlike traditional currencies, cryptocurrencies cannot be withdrawn from IQ Option. You can use them as an investment only.

The last type of trading offered by IQ Option is Forex/CFD, probably the best-known trading instrument. With Forex a trader speculates on the behavior of a specific currency pair. If you believe the market is going to grow you will open a long position. If you think that the evolution will go in the opposite direction you will open a short position. There is no expiration time there either, but what you can use is a multiplier. As the name suggests, the multiplier multiplies your investment. It’s, in fact, a kind of a leverage. Hypothetically, you want to invest $10 per deal, you close the deal and get a $1 profit. However, if you were to use a multiplier of 50, you would have earned $50!

Sounds good, doesn’t it? However, remember that the multiplier also carries a risk. If your loss exceeds 95% of your initial investment the deal will close automatically. The multiplier is what affects how fast this will happen in case your prediction is wrong. The good news is, you can never lose more money than you have invested. Hence, if you invest $10 the maximum to lose is the same amount: $10.

CFD (stands for Contact For Difference) is another trading instrument having a multiplier that you can use with your investment. The biggest difference between IQ Option’s CFD and Forex is the assets: while with Forex you will be using currency pairs, with CFD it is the different types of Indexes.

  • Wow, this must be pretty difficult. Binary options seem to be quite a simple instrument. But what about Forex, cryptocurrencies and CFD? These involve so many factors one must take into consideration. These all make trading difficult, don’t they?

Anastasia: Binary options involve some weaknesses, too. It is hard to perfectly predict how the market will behave in the next minute or two. Forex trading requires more fundamental analysing and the ability to choose the right time to both open and close a trade. Nevertheless, any competitive individual with inclinations towards financial analyses will find IQ Option one of the best trading platforms. We have designed our platform to be as much user-friendly as possible and keep educating our traders. We provide access to our practice (demo) account without any charges, make video guides and keep our blog up to date. Having established a VIP program, we also have the best customer support in the industry, of which I am proud to be part of. Don’t hesitate to call us whatever you need. We are available 24/7.

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Author

More about the author Step

I’ve wanted to build a business of some kind and earn money since I was in middle school. I wasn’t very successful though until my senior year in highschool, when I finally started to think about doing online business. Nowadays I profitably trade binary options full-time and thus gladly share my experiences with you. More posts by this author

Exclusive interview with IQ Option account manager Maged Zaki

The terms “Broker” and “Trader” go hand in hand. But no matter how much a financial service provider seeks to provide transparency and customer-oriented support, traders rarely have the opportunity to gain deep insight into the company, its employees, and its work processes.

That is why we offer our partners an opportunity to ask our staff any questions and thus we can share the interviews from the third-party perspective. This time a team from Binaereoptionen.com spoke to our VIP Accounts Manager, Maged Zaki, and took an interview which offers a look behind the scenes and explains why IQ Option wants to contribute to the success of its customers.

Tell us a bit about yourself and your previous work history. How long have you been working at IQ Option?

Zaki: My name is Maged Zaki and I’m 33 years old. I was born and grew up in Cairo, Egypt, where I also completed my German studies. Following the motto “It’s never too late to learn,” I am now working on my MBA (Master in Business Administration). I have 10 years of experience in customer support at international and German companies behind me and I’ve been working for almost a year and a half at IQ Option, and I enjoy it. My hobbies are diving, cooking and reading.

What is your position in the company? What are your responsibilities?

Zaki: I work at IQ Option as a VIP Accounts Manager. The work is mainly telephone customer service. I write emails or call my clients to answer their questions and solve issues. I call a trader if he or she requests a callback, or I take the initiative to notify them about something important or to wish them a happy birthday.

Sometimes, traders can’t buy or sell any options at IQ Option – why ?

Zaki: There are many reasons for this. It could be due to exposure, buying time or the internet connection.

If no options are available because of exposure, traders can’t buy options for this asset at this expiration date. It is also possible to see in advance if such a possibility is available or not. Because we are a serious broker and have certain obligations, we need to use exposure in order to pay profit to our traders.

What about verification – what is it?

Zaki: Well, verification is a safety measure to make sure that everything is valid. I mean to prevent fraud or terrorism including money laundering – we need to get to know our trader better through certain documents. In short, it is very important for our common security.

Why are you trying to support traders?

Zaki: This is a very interesting question. We have a common goal, the trader’s success is my success.

NOTE: This article is not an investment advice. Any references to historical price movements or levels is informational and based on external analysis and we do not warranty that any such movements or levels are likely to reoccur in the future.
In accordance with European Securities and Markets Authority’s (ESMA) requirements, binary and digital options trading is only available to clients categorized as professional clients.

GENERAL RISK WARNING

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
87% of retail investor accounts lose money when trading CFDs with this provider.
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Interview with Baiba – IQOPTION account manager

Interview with Baiba Watson – IQ OPTION Manager/VIP Services Department

Please introduce yourself. What is your education, what are your hobbies? How long have you been working here?

Hi there, my name is Baiba and I’ve been with IQ OPTION Group for a year, I have to tell thats for me it’s the best company to work at , wonderful colleagues , management , positive energy. Few words which describe me best – sociable, active, friendly, warm hearted

My education has prepared me to deal with people and to cater to their wishes and desires. Finding out that I like to be helpful I have come across this wonderful position in this company. My hobbies are of active variety, I like to cycle, hang out with friends and generally experiencing new things.

What sort of work do you do? Who do you call, and what does your workday consists of?

I am an account manager for the VIP clients. On daily bases I follow my clients and make sure that they know that someone is here to listen to their issues and get them resolved.

IQ OPTION is developing and growing so rapidly. Can you tell us about what’s new on the platform?

IQ OPTION is evolving so rapidly that it offers constant improvements to the traders. This platform was built by traders and what they want will eventually make it into production. Here are some examples; BuyBack option, nearly all technical indicators are offered on the mobile APP and also new assets are always added

Why is the profitability of the asset changing during the day?

The profitability depends on the market movement, how volatile the market is at the time.

Why are traders sometimes not able to purchase an option? What are the reasons for it?

There are several questions that appear during trading. The most common ones are “The price of an asset has changed”, which usually pops up during high volatility, and “No options available for this expiration”.

In this case we are setting up Exposure according to statistics and asset popularity. At night there’s much less trading activity, so the exposure is reduced. We revise these values once a month and they are constantly growing. Information about the availability of options is completely open and visible to every trader in real time during trading.
We have certain obligations to our traders, and we need to guarantee we’ll pay in case of profit, that’s why we have such restrictions on the number of options.

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